A WhatsApp-commerce ERP platform built on Odoo 17 — every chat becomes a real ERP operation (order, quote, transfer, support ticket) with 22 REST APIs, 19 custom models and 40+ PHP bot components.
Vorsen is not just a WhatsApp chatbot — it is a full commercial platform around Odoo 17, using WhatsApp as the front end for customers, merchants and suppliers while Odoo manages operations, data, accounting and tracking.
A WhatsApp conversation becomes a real ERP process: service request, company request, merchant request, supplier/factory registration, financial transfer, support ticket, attachments and documents — then links to sales, purchases, invoices, accounting and commissions inside Odoo.
The bot supports menus and interactive buttons, Egyptian dialect understanding, confidence-based routing, chat context, media uploads (images, documents, video, audio, location, contacts), STT for voice notes, TTS voice replies and OCR/Vision for receipts and invoices.
Reliability engineering: fast Meta ACK, queue, retry, dedupe, failed queue, deferred events, degraded mode, cache fallback, bot heartbeat, metrics and webhooks with retries. Security layers: bearer tokens, rate limiting, HMAC-SHA256 signatures, user/approver/admin roles, multi-company record rules and audit/integration logs. The package ships 97 tests (82 passing) as a strong engineering signal.